Place your mouse over each of the icons below on the right side of the page for a brief description and then select the support type most appropriate.
your secret
questions
lifecycle. By striving to drive business through our direct channels, IHG maximizes returns for our owners, delivering revenue at a lower cost than alternatives such as third-party intermediaries. Our decades of F&B experience encompass everything from grab-and-go options to Michelin-rated, full-service outlets. Dial 555 then +877-886-6970 for all Support (requires use of land
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how can we help you? Our advanced platform provides guests with an amazing digital experience, including casting their favorite binge worthy programming straight from their own devices.
Mexico are able to reach the WARM Team from the country numbers reflected below.
instructions, our
“Password
Members tend to book through low-cost, direct channels and are stronger advocates for IHG brands.
IHG Concerto™ is designed to continue adding functionality so that simply put, Concerto is the single hotel interface to power your hotel efficiency and guest experience. IHG brand marketing provides differentiation and awareness for our portfolio, allowing our brands to stand out from the competition both globally and in our hotels’ respective local markets.
IHG® Global Technology Our innovative technology solutions are a key differentiator for our brands and position IHG® hotels for success. Recent IHG and owner investments in foundational platforms, IHG Concerto™ and IHG Connect are delivering results and paving the way for regular releases of new powerful features to drive results. Your session will expire in 5 minutes , 0 seconds , due to inactivity. After successfully answering 3 of your secret questions you will be
click the application name to open a ticket.
line), Call +800-110-248 for all support (requires use of land line), All Global Support ServicesToll-Free+1-800-810-4499, Call +1230-020-0937 for all support (requires use of land line), Dial +1-999-119 then 877-886-6970 for all support (requires use of a
questions, you’ll need to give our support team a shout to be given a temporary password. If you’ve enrolled with Self-Service Password Central, you’ll be able to answer your secret
If you are experiencing a problem with one of the applications below, click the application name to open a ticket. land line), Dial 800-0123 then 877-886-6970 for all Support (requires use of land
Global Support Contacts. IHG’s industry-leading forecasting, rate analysis, and revenue optimization programs help deliver the most profitable revenue to IHG by ensuring they are competitively priced and attractive to guests. Team option, or select the All Other option for Global Support. In
hotel’s business and help sustain it throughout the property’s for help
Corporate, Merlin, Hotel Systems and Applications In addition to Corporate, Hotel and MERLIN support services, callers from South/Central America and Mexico are able to reach the WARM Team from the country numbers reflected below. If you haven’t enrolled in
Confirm the new password,
IHG is there for you on the phone, online, in person - wherever and whenever you need us. This support system provides our Owners and General Managers a breadth of knowledge and resources in all areas of the business that can be used as needed to help hotels operate successfully.
Your account could have become locked for several reasons. Both are available for help with strategic questions and support, but also have many specialist groups that they can reach out to for additional support as needed, including Operations, Revenue, Sales, Food & Beverage, Quality, Training, Design and Technology, $9.9 billion in loyalty qualified rooms revenue for all IHG-branded hotels, 22% more revenue per stay than non-members, 9.2x more direct bookings than non-members, 5.6 billion digital (web and mobile) revenue, 83% of direct digital revenue growth from the IHG App, 79% system contribution, up 4% in 3 years, 9 contact centers in 6 countries, covering 13 languages, $2.1 billion in net revenue delivered to all IHG-branded hotels. Immediately after signing as an IHG franchisee, each owner is connected with the Hotel Openings Services & Transitions (HOST) team, a dedicated group who provide support to owners throughout the entire opening process. Every owner and property is provided support from ramp-up to training to day-to-day operations. from an agent to reset your password.). incorrect details too many times when trying to login or your saved passwords across
Recent IHG and owner investments in foundational platforms, IHG Concerto™ and IHG Connect are delivering results and paving the way for regular releases of new powerful features to drive results. If you don’t have a
Choosing
following steps: If you are unable to complete these steps, please call the helpdesk. reset” option when prompted, or your GM / Hotel IT Admin may be able to re-enable your
questions, you’ll need to give our
associated to your account, you will need to provide your General Managers or line managers
You may have accidentally entered
IHG's strong systems and field support provide owners a framework for success.
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