AOL is part of Verizon Media. But Long was not the only Kay Jewelers customer who had difficulty with the retailer. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. When she regained the weight she had lost from treatments, Sophie needed her wedding band and engagement ring resized. We haven’t received that ring back either,” she wrote. (Isn’t that what was supposed to be checked before the ring was sent out in the first place? Now, she doesn't even wear it. “She asked me, ‘Do you know about your center stone?’" Sophie recalled for Davis. After taking the ring in February for its six-month checkup, she said the Kay employee couldn't find the diamond's certification number. Kay Jewelers is launching an internal investigation into diamond servicing practices after an Illinois woman accused the jewelry store of stealing her diamond engagement ring when she took it in to get serviced. Can we trust them now? Of course it is. What went wrong with polls in 2016? All packages containing customer jewelry are closely tracked and monitored throughout the process by a third-party as part of our chain of custody process.”, There are also three phases of servicing, they say, (1) take-in to log the details of the piece, (2) inspection upon completion to confirm repairs have been done, and (3) delivery to make sure it satisfies the customer. “I kind of looked at her like, ‘What about it?’ And she said, ‘Well, it's fake.’" So she sends it back. She tells me that it will take about 8-10 weeks for repair.”, She continued, “Fast forward 8-10 weeks… I receive a call on a Friday from Kays, “Hello Mrs. East, your repair is back in the store.” I get to the store only to find that the ring that was returned is NOT MINE. Some customers are claiming that after they took their diamond jewelry to Kay Jewelers, the rare stones were mysteriously replaced with cheap imitations. That's how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds … Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers. Darshae East alleged that not only had her engagement ring been taken, but her mother’s LeVian diamond ring had been too. ICE Limitations. ©2020 FOX Television Stations, Report: Kay Jewelers Swaps Diamonds With Fakes, $5K Fine for Students Who Won't Shake Teacher's Hand, YouDecide 2020: View vote totals from the general election, Balance of power: Senate, House race results start rolling in, Election 2020 results: Vermont, Virginia go to Biden, Kentucky called for Trump, 'Eliminate every excuse:' Milwaukee group offers rides to the polls, Judge orders USPS to sweep for delayed ballots in key battleground states, 2020 We Energies Cookie Book to be available online Nov. 4, Driver in critical condition after striking 2 trees, parked vehicle, Milwaukee police seek help in search for missing 3-year-old boy, Wisconsin DHS: COVID-19 cases up record 5,771; deaths up 52, Community group faces questioning while helping at the polls. Fake and worthless — even though Aaron shelled out $6,500 for the rings just two years prior. Every one of our Design and Repair Service center managers and leaders have deep experience as jewelers, each with a high level of training and relevant accreditations,” representatives for Kay Jewelers said. Chrissy Clarius told BuzzFeed that she would bring her $4,300 engagement ring, which was bought at Kay Jewelers, to Kay every six months to get it inspected, as this was part of the company's gemstone guarantee that insures the stone will "last forever." Kay Jewelers eventually replaced the jewelry, or stones, of all of the women after the chain said it investigated their claims, but no one ever told them if the corporate office determined what happened. “July 2nd, 2018 – I take my wedding ring (both the engagement ring and band) to Kay Jewelers In River Oaks Mall to have it serviced. If he did lose the diamond, the claim that he asked Kay Jewelers to put in a fake stone makes no sense. Clarius said when she took the ring to Kay for testing, they said the stone was a diamond. Jim bought the ring in 2010 for $4,299.99 from Kay Jewelers at the White Marsh Mall in Maryland. “We'll definitely be taking it and watching them,” Sophie said. Double check your spelling, try broadening your search words to more general terms or limit SO where are they!?!?!!?! If you need help with the Public File, call 210-351-1241. The Best Celebrity-Loved Beauty Products to Buy at Dermstore’s Friends & Family Sale, Representatives from the company also detailed the servicing process, writing in the statement: “Our policies and procedures ensure that Signet has the right skilled people to do the right skilled work to treat each of our customer’s pieces with care and professionalism.”, Signet also noted that work is completed at multiple touchpoints: “Virtually all of our work is shipped to and cared for by Signet’s jewelry artisans at our 241 Design and Service Centers, and two Signet manufacturing centers. “I don't know if it's at the Galleria store, or at their factory, (but) they're trying to cover up some crooked business that's going on,” Aaron told Davis. Legal Statement. In an exclusive statement to PEOPLE, a representative for Signet Jewelers said: “We’ve been working diligently on the customer complaint you reported on to understand the underlying concerns. Election Live Updates: Americans go to the polls as bruising campaign ends, The states where you can register to vote on Election Day, Report cites militia activity risk amid fears of Election Day unrest, Pennsylvania voters head to polls as race tightens in key state, The races that could determine who controls the Senate, A guide to the election's top ballot initiatives, The pivotal post-Election Day dates you need to know. Election Live Updates: Americans brace for results as first polls close, 2020 House and Senate elections: Democrats fight to recapture Senate, Judge orders sweep of postal facilities for mail-in ballots, "Don't be scared" of voter intimidation, Michigan official says, Stocks rally worldwide as Election Day finally arrives. Coyote Ugly Turns 20: Where Is the Cast Now? (you guessed it) NOT MINE,” she wrote. That is what we have sought to do with these customers. May 26, 2016 / 1:18 PM “To ensure that our entire repair team intimately understands our process and policies, the majority of our leadership has been promoted from within the Company. When Kay's replaced the ring, the center stone was a fake rather than a real diamond. ", First published on May 26, 2016 / 1:18 PM. We and our partners will store and/or access information on your device through the use of cookies and similar technologies, to display personalised ads and content, for ad and content measurement, audience insights and product development. She said she believed the original diamond was replaced during an earlier repair at Kay, and that she had never taken the ring to another store for repairs. Chrissy Clarius in West Virginia said she discovered her diamond was replaced with moissanite, a cheaper stone, when she left it at a Kay Jewelers in Maryland. "I felt sick to my stomach," Clarius told the publication. She tells me that she will call corporate on Monday to figure out what happened.”. Here's a state-by-state guide to casting a ballot on Tuesday, Princess Diana died when Harry was just 12 years old, Ben Higgins' Fiancée Jessica Clarke Says She's 'Never Felt More Beautiful' at Wedding Dress Fitting, Two-Time Cancer Survivor Tarek El Moussa on What Battle Taught Him: 'I Want to Live for My Kids', Asante Blackk, 19, on Voting for the First Time: 'My Generation Is a Very Capable Generation', Miss Georgia Teen USA Wants Others with Hearing Loss to 'Have a Room Full of People Clap for Them', The Sweetest Photos of Princes Harry with Diana, First-Time Voters Across the Country Share Why the 2020 Election Matters to Them. This is NOT OKAY. Kay said that it is "actively reviewing this issue." What some customers allege, though, is that their original stones disappeared during repairs, replaced with inferior diamonds or even fake diamonds. What really happened?!?!?!”. Shares of Signet Jewelers (SIG), Kay's parent company, fell as much as 11 percent on Thursday, although the share plunge came after the company's earnings fell short of analysts' estimates. Most jewelry stores like Kay Jewelers will clean your jewelry for you free any time you take it in. And they keep insisting that the rings were NOT stolen!! Anyway, I take it in, the employee is supposed to check the diamonds before sending it out to have it dipped. You can change your choices at any time by visiting Your Privacy Controls. I explain to the employee (who happens to be the store manager) that the ring is not mine and proceed to show her pictures. She looks at the ring under a microscope and says that the diamonds look fine. Get push notifications with news, features and more. Nov 17th 2016 9:52AM A well-known jewelry company is facing allegations of replacing real diamonds with fake ones. Now, Kay Jewelers’s parent company Signet Jewelers — which also owns Zales, Jared the Galleria of Jewelry, H.Samuel, Piercing Pagoda and more — is working to rectify the situation by launching an internal investigation and working with Darshae East directly to resolve the situation and address her specific concerns. / MoneyWatch. Copyright 2016 by KPRC Click2Houston - All rights reserved. Darshae East described her experience in detail on Facebook. The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item. I’m pleased to share that we reached a resolution that has satisfied the customer and we continue to work to resolve other concerns that were posted in connection with her post.”, In an effort to understand the concerns, Signet has launched an internal investigation: “Our goal is to treat all customer concerns with a high level of integrity, seriousness, and care. Find out more about how we use your information in our Privacy Policy and Cookie Policy. Greater than 99% of our service and repair transactions are completed without inquiry to our customer service centers each year. Since her post, hundreds of other Kay shoppers shared their own similar stories in the comments on Facebook. “At that point, I was ecstatic because I would rather wear something than nothing,” Sophie told consumer expert Amy Davis. You can also buy insurance independently. "A rep for parent company Signet says "every year we've got millions of transactions and millions of repairs we are processing in our stores," and such cases are "minimal.
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