However, because we buy many of these parts from wholesalers specializing in surplus, and not from manufacturers or their authorized distributors, the manufacturer will not honor warranty claims on closeout items. It takes time to get through these steps according to other users, including time spent working through each step and contacting Rockauto if necessary. Get the RMA# first. Why are your prices lower than at local stores? However, RockAuto does provide a discount on shipping costs if you use their returns page to print out a shipping label. If a part doesn't fit, don't try to "make it fit" and risk damaging the part, your car, or yourself! You will need to log in to RockAuto and follow the same procedure you used to return your part, however, you should enter the return tracking number instead of requesting a shipping label.RockAuto allows customers to return car parts, however, the shipping must be paid by the customer. All parts listed fit the year/make/model/engine combination you chose. We do not offer discounts for large orders because we offer our lowest prices to every customer every day! We keep our costs low by encouraging customers to self-serve and choose their own parts using our online catalog. Thanks. It is very unusual for the cores to be sent to different warehouses. © 1999-2020 RockAuto, LLC - Madison, Wisconsin USA. Use the Order Status & Returns page to get & follow return directions. I told them they either take care of their mistake again, or I'd be calling my credit card company to deny the charge. Otherwise, you will not get your credit back. All I need to do is open up the box and add the list back in, and all set. You can then report the problem with the part and get the return instructions and shipping label. They will not go to different places. sometimes RockAuto is ok but with heavier cores local is best + as far as returns for ANY reason Amazon ROCKS, free with printed e-mailed label!!! Some manufacturers offer a less expensive, lower quality option (Standard Motor Products "T-series", for example) in addition to their OE-quality lines. This means individuals placing small orders receive the same pricing we offer to businesses. We offer multiple brands so you can choose the balance of price/quality/features/reputation you prefer (see ". We sell over a million different parts and a single warehouse cannot hold them all. If the box is damaged they reserve the right to not give me core credit. to try to help. However, from time to time it's possible to order the wrong car part or a part that you don't need. Shipping charges are not refundable unless the return is due to our mistake. ), Were acquired at discounted prices from companies liquidating inventory (because they were overstocked, decided to carry a different brand, went out of business, etc. Ah! You must log in or register to reply here. Although the box may not say the manufacturer's name, the part inside the box has the same features, warranty and quality as the regular inventory version. See, ". "Private Label Pkg" means the part may be in a plain white box, a distributor's box, or (for closeout parts) a box from a competing store. We want to be as helpful as possible. See ". A flag indicates the market for which the part manufacturer has provided application data. RockAuto is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified. Not for safety but for their resale of it. As a result, RockAuto has a return policy that allows you to return car parts by following a few simple steps. Dealing with Rockauto can be a pain. Both go to the same place. If there is no box or wrapping at all, like with a bumper cover core, they refuse to even pick them up. See ", Our warehouses do not have this part, but we can order it from a supplier. Have a pair of calipers to return, and wasn't paying attention--looks like two different warehouses. The "Filter by Keyword(s)" box can remove parts from the list. As with any return, before returning a core you must obtain and follow return instructions from our Order Status page or via email. To figure out the cost of the pack, multiply the price shown on our website by quantity X. If there is no box or wrapping at all, like with a bumper cover core, they refuse to even pick them up. Needless to say they wanted me to pay to ship the second incorrectly boxed part back to them. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Not sure how RockAuto works but with Ford the box is worth more than the part. Because we value our customers, we do offer discounts to repeat buyers. Can I send the list of parts to someone else? This part of the return process comes after you select the option to make a change. An Overview of Rockauto Contact Information, Rockauto Customer Service Ratings & Issues, Go over the instructions and print the shipping label. The Return Process. Order Status & Returns and discount code - RockAuto 03-04-2014, 03:29 PM. After thousands of Rockauto customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. It will take up to X business days (Monday - Friday) to get the part and prepare to ship it to you. If you appreciated this guide, please share it with your favorite people. Click. More expensive parts often perform better or last longer ("you get what you pay for"). Worth it in this case, as I'll get $135 back in the end, just a reference point for anyone else curious.]. The price listed is for a quantity of 1 but the part is sold in multiples of X. You need to make sure that the package will NOT break during shipment. You can use the discount code as many times as you like until it expires. Below is the core return summary. I had not been able to purchase a RockAuto shipping label on their website. Same as if the label is torn. Select request a change. They: The manufacturer is advising how many of the part are present on the vehicle -- the part is sold individually. For a better experience, please enable JavaScript in your browser before proceeding. 15-20 business days (Steering Components may take 35-40 business days due to high volume), Pennsylvania or Texas depending on part type, 1-5 business days (diesel fuel injector pumps 2-4 weeks due to high volume). Navigate to the order status and returns page. We pass on those savings with lower prices! Our free information and tools is powered by you, the customer. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our. Does my vehicle have a feature listed in the part description? Manufacturers may produce their parts in several countries and often our inventory includes the same part with the same part number, from two or more countries. If I do ship a core, I double box them. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. What do other people in my situation do (heart icon / popular parts)? They sent another part, same problem. Never used Rock before, so wasn't familiar with how to use it. Closeout parts are our "clearance rack." Dates in the part description refer to when your vehicle was built. This must be done within the six month period to receive a refund. [FWIW, not exactly cheap. But do I need to double box these, or can I just tape the white box that the calipers came in and call it good? Navigate to the order status and returns page. Yes. You can verify your vehicle's features by: All the parts we list will fit some version of your vehicle. Does "left" mean "driver's side" or "passenger's side"? If the box it came in is the display case with a sleeve over it- you better double box it. Just want to make sure I get my core refund. I had packed into the original box that they came in (larger box with two calipers and pads) but now that I see they go to two different places... However, RockAuto does provide a discount on shipping costs if you use their returns page to print out a shipping label. We cannot know which part a customer will receive, so we cannot list the country of origin in our catalog. RockAuto gives you six months from the purchase date to return car parts and cores. Type the word(s) you want to match and click, A core charge is like a deposit -- you pay it when you place the order and it's refunded if you send back your old part. But if there are limiting factors (like "RWD vs. 4WD", "2-door vs. 4-door", or "w/ A.C. vs. w/o A/C"), they will be listed in the description. Manufacturers often provide application data only for their local markets, so we do not know whether their parts also fit vehicles in other markets. Sometimes a higher price also covers the cost of marketing a famous brand, or a manufacturer's decision to buy a part from another company (and mark up the price) instead of making it themselves. quote from rockauto's website Shipping charges on cores aren't refundable. If the box is damaged they reserve the right to not give me core credit. Where can I find additional information about a part? Credit card companies and PayPal will charge you in US dollars, and may use a different exchange rate than ours or add fees for international transactions (so your local-currency total on our website may be slightly different than on your credit card or PayPal statement). JavaScript is disabled. I found it exorbitant and returned home with the core. The side is determined as if you are sitting in the vehicle. We started with contact information and fastest ways to reach a human at big companies. We also accept paper checks in US and Canadian dollars. Not sure how RockAuto works but with Ford the box is worth more than the part. Did they originally ship from two different warehouses? ), Are limited to quantity on hand and cannot be replaced with regular inventory at the same price, Consider other customers' preferences -- hearts. Check that the core is complete and that is returned back in … We have no retail stores, no counter-people and don't have a lot of money tied up in slow-moving inventory. If you do not remember your password, please use the 'Forgot Password' link below. Once you've printed your shipping label and mailed your car part, you can periodically track it to ensure the part gets back to RockAuto. RockAuto has a return policy that allows you to return car parts by following a few simple steps with these helpful tips. Since carriers charge more for separate boxes, the parts that cost least to ship (see, Parts ordered most frequently for an application (with fewest returns) have a, Items are sold without gasket, seals, hardware, or other accessories unless otherwise specified in the part listing or part image on the, All of the information we have on the part is available in the part listing or by clicking the, Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and, Manufacturers set prices differently. Ask a friend by printing or emailing the list of choices. Tape is cheap, I can do that. Tell me more about a part's warranty, specifications, or manufacturer. If I do ship a core, I double box them. Fortunately, customers receive a discounted shipping rate when they print out the shipping label that RockAuto provides.
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