Streaming audio and video worked flawlessly. A Guide to No Contract and Prepaid Phone Plans, upcoming promotion for its second anniversary, Best Cheap Cell Phone Service - Monthly Plans for Under $40, Unlocked or Carrier? Unfortunately, I did not have one on hand, and so I had to purchase a $9.99 SIM card directly from Tello. I could not get 4G LTE data working. The only issue I had was on one phone call with another MVNO. The dialer code reset my network settings and I believe registered the phone on the network. I tried several other custom ROMs with no luck. Subscribe to our weekly newsletter and never miss a beat! Service is fine, but the real story for me is THE BEST customer service I’ve ever had, anywhere, with any service. Receive mail from us on behalf of our trusted partners or sponsors? That is the stepping stone of our Bring Your Own Phone process. Talk- time minutes begin when the other end picks up, not while the phone rings. I opted to subscribe to Tello's highlighted Smart Plan. You know what they say: “better an *Ooops* than a *what if*” – yet in this case, we got you covered with extra details on why the SIM that you have is not accepted by Tello. The correct/compatible SIM card is suggested on our website once the ESN passes the Bring your own device checks. Tello will sell you one if you need it. A compatibility checker lets you see if your current phone works with Tello's network. If there's a red flag, it's with coverage. Tello is a relatively newer entry into the increasingly crowded field of low-cost carriers, offering very flexible monthly service plans on Sprint's network. I'm inclined to believe I was put on speakerphone and that is what caused the issue. Now I have a new sim card, says it is not compatible. Tello was officially launched in the USA in May of 2016. how should i go about this? They sent me the wrong SIM card too. The SIM itself may actually be compatible with the phone but that SIM … I assumed this to be an APN settings issue and thus I had to call customer support again. i have an iphone and an android phone and the virgin mobile slider phone and i want to make sure they work before i order more sim card. Their CS has real people that answer the phone no menu.I would give 5 stars out of 5! While the carrier still offers its custom plan builder, you can also choose from four ready-made plans. Or did everything work right off the bat..put SIM in, activated it and everything was configured automatically/. My call to support was answered immediately. Davy, I’m not sure how to help with that, but please call our customer support since they have all the wisdom in such cases. NY 10036. Thank you for signing up to Tom's Guide. The SIM card was shipped in a tiny … It came branded with Sprint, Boost Mobile and Virgin Mobile logos. Here's what you need to know about this relatively young mobile virtual network operator (MVNO), and whether its plans come with any catches. This did not work; such as ASN issues? how many different kind of sim card are there? Fell free to contact our Customer Support Team anytime and tell them exactly what seems to be the problem, thanks! MORE: A Guide to No Contract and Prepaid Phone Plans. Could not be happier! If you often travel to areas where Sprint's coverage relies on roaming, or if you need a large bucket of data, Tello probably isn't a good idea. You only have to make sure your device has no unpaid balance on another network, and that it is unlocked for use on other carriers (if the phone was previously used on a network other than Sprint). If you do a lot of traveling, you'll want to check Sprint's coverage map. If the phone is compatible with both GSM and CDMA networks, you'll have to make sure it has a CDMA SIM card. Things seemed to break up at times with the other party talking to me. Please refresh the page and try again. The process was quick and easy. You can also opt to bring your own phone to Tello's network, and any Sprint-compatible phone will do. If this happened to you, we say it speaks wonders about your uniqueness :). You also don't get enhanced HD voice calls. How do you ‘deregister’ a SIM that was on a different phone ? And My chat feathers says my carrier does not support it. Data plans start at $7 a month for 200MB of LTE data, with a maximum of 10GB ($34 a month). Whether you have it for some time, or you’ve just purchased a Tello SIM kit from Amazon or another third party, here’s a bit more info about this so that you can take the next best course of action. If you use your phone primarily in one area that's served well by Sprint's network and spend most of your time connected to Wi-Fi, you can really save a bundle. There was a problem. I don’t think Tello supports WiFi calling. (I used WiFi) It’s a little annoying that I have to connect data every time I receive MMS. Is it common for most of carriers? There's also a remaining balance section that's easy to read and understand. Future US, Inc. 11 West 42nd Street, 15th Floor, Opt for 500 minutes of talk time and 1GB of data, for example, and Tello quotes you a rate of $13 a month. Do You Have An Interest In Prepaid Wireless? If you haven't checked out Tello in a while, its plans have changed — and for the better. Please ask your Tello representative about any limitations. They also tried some things on their end. Do something awesome, share this post with a friend on: Insert details about how the information is going to be processed, Account Registration, Porting My Number To Tello and Line Activation, Line Activation And Interaction With Customer Support, Cheap Cell Phone Plans – From $0 To $30/Month, Tello Mobile has greatly improved phone plans, Download speeds on par with other network MVNOs, Plans are cheap and start at just $5/month, Easy to use and informative account dashboard, WiFi calling is supported with download of the My Tello App, Real world network coverage isn't as large as AT&T/Verizon, You might get sent a SIM card that doesn't fit your phone. A total of 18h passed before my number switched over. And Tello has generally competitive pay-as-you-go rates to fill in the gaps. Same situation. However, when applicable, affiliate links are used within the post). I am with you Ash! I only logged 5-10 minutes of WiFi calls and did so strictly for this review. But in some parts of the country, Sprint relies on roaming in any area that's a little off the beaten path. Upgrading to unlimited talk would raise that to $14 per month, while 300 minutes of talk time lowers your bill to $12 a month. Tello Mobile does not support VoLTE. The big hook with Tello is simple, customizable plans. You may need to change whatever setting you have for it. After feeling the difference in your pocket, month over month, we know you’d wish you’d switch sooner, but we’re so happy to have you on board, together with thousands of frugal-minded people. Plans have went even lower since this review. Where To Buy Service Plans And SIM Cards. It provides full speed 4G LTE everywhere Sprint does. For security purposes, some other providers do require a signature upon delivery. When I finally got up and running I ran into another problem. You can check on it daily. We should also note that Sprint had the slowest speeds among the big four carriers in our LTE network testing, so that's going to impact your Tello experience as well.
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